Effective from 2025

Please read these Terms and Conditions carefully before using our website or placing an order with The Cloth Cabin Ltd.

1. Introduction

1.1. These terms and conditions (together with our Privacy Policy and Cookies Policy) set out the legal terms on which we sell products via our website www.clothcabin.co.uk ("Website") to you.

1.2. By placing an order on our Website, you agree to be bound by these Terms. If you do not agree to these Terms, you should not use our Website or order any products.

2. Definitions

2.2. Business customers acknowledge that consumer rights under the Consumer Contracts Regulations may not apply, including rights to cancel or return goods once delivered unless they are faulty.

3. Definitions

2.1. "We", "us", and "our" refer to The Cloth Cabin Ltd.
2.2. "You" and "your" refer to the customer placing an order via our Website.
2.3. "Products" refers to all goods offered for sale on our Website including, but not limited to, fabric, trimmings, wallpaper, cushions, and other interior accessories.
2.4. "Made-to-order" or "bespoke" refers to any Products created or cut specifically to your measurements, design choices, or specifications.

3. About Us

3.1. This Website is operated by The Cloth Cabin Ltd, registered in England and Wales under company number 16310623. Our registered office is 189 - 191 Middlewood Road, Sheffield, S6 4HD.

3.2. You can contact us via the contact form on our "About Us" page or by emailing: info@clothcabin.co.uk.

3.3. If we need to contact you, we will do so using the email address provided with your order.

3.4. Our VAT Registration number is: 448236256

4. Calculators and Tools

4.1. Any calculator, estimator, or measuring guide provided on our Website is intended as a basic aid only. It is your responsibility to ensure all measurements, calculations, and specifications are checked by a suitably qualified professional before placing an order.

4.2. We accept no liability for any loss, damage, or costs incurred as a result of using our calculators or estimation tools. Use of these tools is at your own risk.

5. Force Majeure

5.1. We shall not be held liable for any delay or failure to perform our obligations under a contract if such delay or failure results from events, circumstances, or causes beyond our reasonable control, including but not limited to natural disasters, strikes, government actions, pandemics, supplier failures, or courier disruptions.

6. Risk and Title

6.1. Ownership of the Products passes to you only once we have received full payment, including all applicable delivery charges.

6.2. Risk in the Products passes to you upon delivery to the address provided at the time of order. From this point onward, you are responsible for the Products.

7. Customer Obligations and Intended Use

7.1. You are responsible for ensuring that any measurements, specifications, or installation requirements are accurate and suitable for your needs before placing an order. We are not responsible for errors or costs incurred from incorrect information provided by you.

7.2. Products are sold for domestic and private use only, unless otherwise stated. We accept no responsibility for issues arising from commercial or non-recommended use.

8. Third-Party Warranties

8.1. Where Products are manufactured or supplied by third-party brands, we make no warranty in relation to those Products beyond the manufacturer’s standard guarantee or warranty.

8.2. Any claims under a manufacturer’s warranty should be made directly to the relevant manufacturer, unless we expressly agree otherwise in writing.

9. Copyright and Intellectual Property

9.1. All content including images, text, product descriptions, calculators, layout, and design on our Website are the intellectual property of The Cloth Cabin Ltd or our licensors. All rights are reserved.

9.2. We also reproduce and display images and assets provided by third-party suppliers and manufacturers under licence or agreement. These images are protected by intellectual property rights and must not be copied, downloaded, stored, or used in any form without the prior written consent of the rights holder.

9.3. You may view and print content for personal use only. You must not reproduce, copy, distribute, or exploit any content for commercial purposes without our express written permission. You may view and print content for personal use only. You must not reproduce, copy, distribute, or exploit any content for commercial purposes without our express written permission.

10. Amendments to Orders

10.1. Once an order has been placed, we cannot guarantee the ability to make changes. Any request to amend an order must be submitted as soon as possible via email.

10.2. Where changes are possible, they may be subject to additional charges, revised delivery times, or product availability. We will confirm acceptance of the change in writing.

11. Fraud Prevention

11.1. We reserve the right to reject or cancel any order that we believe to be suspicious or fraudulent, or made in breach of these Terms. Verification may be required before an order is processed or dispatched.

12. Pre-Orders and Backorders

12.1. From time to time, we may offer Products on a pre-order or backorder basis. These items are subject to extended lead times which will be clearly indicated on the product page.

12.2. Pre-orders and backorders are treated as final sales unless the item is found to be faulty. Please review the stated timeframe before committing to a pre-order.

13. Delivery

13.1. We aim to dispatch orders promptly. Estimated delivery timeframes are set out on our Delivery page. Timescales begin from dispatch, not order confirmation.

13.2. Delivery is complete when the Products are delivered to the address provided. Please ensure delivery information is correct.

13.3. You are responsible for ensuring someone is available to accept delivery. Missed deliveries may incur re-delivery fees.

13.4. Do not book decorators or tradespeople until your order is received and inspected. We are not liable for costs associated with delivery delays.

13.5. You must inspect your delivery on arrival and report any issues within 48 hours. Claims made after this period may not be accepted.

13.6. Refusal of delivery without prior written agreement constitutes an unauthorised return and may incur a 30% handling fee.

14. Cancellations

14.1. You may cancel an order within 24 hours of placing it, provided it has not yet been dispatched. Contact info@clothcabin.co.uk.

14.2. After 24 hours, cancellations are not possible for bespoke, cut-length, or made-to-order items.

15. Returns

15.1. You have the right to return eligible non-bespoke Products within 14 days of delivery under the Consumer Contracts Regulations 2013. This right applies to the contract as a whole; partial returns of items listed in the contract (such as unused rolls of wallpaper or individual items from a multi-product order) are not accepted. To exercise your cancellation right, you must return the full order.

15.2. The right to cancel does not apply to:

• Fabric, trimmings, or wallpaper cut to size
• Made-to-order or bespoke items
• Samples
• Used, opened, or part-consumed Products

15.3. To return an item, contact info@clothcabin.co.uk. Once approved, you have 14 days to return it.

15.4. Returns must be unused, in resalable condition, and in original packaging. Return postage is your responsibility.

15.5. We may reduce your refund if Products have been handled in a way that reduces their value.

16. Faulty or Damaged Goods

16.1. Inspect all items on delivery. Faults or damages must be reported within 48 hours of receipt.

16.2. For fabric, trimmings, and wallpaper, faults must be reported prior to cutting, hanging, or use. Once cut or installed, we cannot accept responsibility for faults that would have been visible beforehand.

16.3. Include a description, order number, and photos when reporting a fault to info@clothcabin.co.uk.

16.4. We are not liable for third-party costs (e.g. decorators) due to faulty or delayed goods.

17. Exchanges

17.1. We do not offer exchanges. A new order must be placed.

18. Limitation of Liability

18.1. Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or any liability which cannot be excluded under UK law.

18.2. Subject to the above, we are not liable for any indirect, incidental, or consequential loss, or for any business losses, including loss of profit, revenue, contracts, data, goodwill, or opportunity.

18.3. Our total liability to you for any claims arising from your purchase will not exceed the total amount paid for the Product(s) in question.

19. Customer Feedback and Complaints

19.1. If you have any concerns or complaints about your order, please contact us promptly at info@clothcabin.co.uk. We will aim to address all issues fairly, in line with your statutory rights and our internal complaint procedures.

20. Chargebacks and Payment Disputes

18.1. We clearly state our processing and lead times on each product page and throughout the ordering process. By placing an order, you acknowledge and accept these timeframes.

18.2. If you experience any issue with your order, you agree to contact us directly before raising a dispute through your bank, PayPal, or any other payment provider. We are committed to resolving concerns fairly and in accordance with our Returns and Refunds Policy and your rights under the Consumer Rights Act 2015.

18.3. Where a chargeback or PayPal dispute is raised without prior contact or a reasonable opportunity for us to resolve the matter, we reserve the right to:

• Automatically cancel your order and refund the full amount paid, without further obligation;
• Dispute the claim and provide supporting evidence to the payment provider, including lead times, confirmation of order details, dispatch records, and communication history;
• Recover any fees or costs incurred as a result of the dispute, where applicable;
• Refuse future orders or terminate business relations, particularly where we believe the chargeback or dispute was made in bad faith or contrary to our clearly communicated policies.

18.4. If a chargeback or payment dispute is upheld in your favour and the goods have already been delivered to you, you acknowledge and agree that the goods remain the legal property of The Cloth Cabin Ltd. As payment for the Products is outstanding, we reserve the right to take legal steps to recover the goods or the equivalent value through legal or debt recovery processes, including, but not limited to, court action or third-party recovery services.

18.5. We treat all chargebacks and disputes seriously. Unfounded or fraudulent claims may be reported to the relevant payment platform and, where appropriate, to the relevant authorities.

21. Governing Law and Jurisdiction

21.1. These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

21.2. If you are a consumer resident elsewhere in the UK, you retain any mandatory rights under your local law.

22. Right to Refuse Orders

22.1. We reserve the right to cancel or refuse any order at our sole discretion, including but not limited to situations where:

• The Product is no longer available;
• There is a pricing or product description error;
• We suspect misuse of our Website or services;
• We are unable to verify your identity or payment method;
• Fulfilment would breach applicable law or regulation.

23. Entire Agreement

23.1. These Terms constitute the entire agreement between you and The Cloth Cabin Ltd and supersede any previous communications, understandings, or agreements, whether oral or written, relating to the subject matter herein.

24. Severability

24.1. If any provision of these Terms is found to be invalid, unlawful, or unenforceable by any court of competent jurisdiction, the remaining provisions will continue in full force and effect.

25. Survival

25.1. Any provision of these Terms which expressly or by implication is intended to survive termination shall remain in full force and effect. This includes, without limitation, clauses relating to intellectual property, limitations of liability, governing law, and complaints.

The Cloth Cabin Ltd
www.clothcabin.co.uk
info@clothcabin.co.uk