Can I make amendments to my order?

We understand that sometimes mistakes happen, and you might need to cancel your order. Because we work quickly to get your order processed, you have a 24-hour window from the time you place your order to let us know if you need to cancel or if you've ordered the wrong product.

After 24 hours, if our supplier has already started their part of the process, we won’t be able to cancel or refund your order. We move fast to ensure you get your items as soon as possible, so we appreciate your understanding on this.

I haven't received my order confirmation.

After placing your order, you should receive a confirmation email from us within 2 hours. If you do not receive it, please contact us to ensure your order was placed successfully.

Fabric & Trimming Samples

If you're unsure about any fabric or trimming, our sample service is available to assist you in making a decision.

Samples are priced at £2.00 each, with a maximum of 5 per order. Please be aware that we cannot control the size or specific portion of the pattern you receive, as these are provided directly by our partnered brands. Samples are non-refundable.

Samples are an excellent way to check the fabric's colour in person, as there may be slight variations between the images on our website and the actual fabric due to differences in fabric printing and screen displays.

Can I Get My Order Processed Quicker?

Regrettably we don't offer an express delivery service.

Orders paid for through Paypal, allows us to get an order processed straight away as transaction are actioned quicker than standard payments.

The benefit is also the added protections as a customer that are offered by Paypal.

Can I return my Fabric or Passementerie

Due to the custom nature of fabric and trimmings, which are cut specifically to your order, we are unable to accept returns on these items.

However, if there is a fault or damage, please notify us within 3 days of receiving your order. We will work with our partnered brands to arrange a replacement if necessary.

Faulty or incorrect items

We take great care in ensuring the quality of our products, but if you receive an item that is faulty or incorrect, we’re here to help.

When you receive your fabric, please inspect the entire length of it carefully for any faults or flaws before cutting or altering it in any way. If you do find an issue, you must notify us within 3 working days of receiving your order.

Unfortunately, if the fabric has been cut or altered, we won’t be able to accept notification of a fault. This helps us address any issues promptly and ensures that we can provide you with the best possible service.

If there’s a problem, just get in touch, and we’ll sort out a replacement or refund, including any applicable shipping costs.

How do I process a return

To request a return, please contact us, and we will review your request within 24 hours and provide the next steps.

Please note that return postage is the responsibility of the customer, and we highly recommend using a tracked service, as the item remains under your responsibility until we have received it

Do you offer exchanges

Regrettably, The Cloth Cabin does not offer an exchange service.

For full returns details, please read out Terms & Conditions